Refund policy

At HLTH Band 1.0, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth shopping experience. This policy explains our return, replacement, and refund procedures for orders delivered within the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to applicable consumer protection laws.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging and included accessories.

  • Proof of purchase or your order number must be provided.

  • The return request must be submitted within the applicable return period.

Products that are damaged, defective, incorrect, or not as described may qualify for a return or replacement under applicable consumer protection laws.

2. Cash on Delivery (COD) Orders

We accept Cash on Delivery in the UAE and KSA.

  • Customers pay for their order when it is delivered.

  • If you have already paid for an order and it qualifies for a refund, we will arrange an appropriate refund method.

  • Since COD orders are paid in cash to the delivery courier, refunds are not issued automatically in cash at the time of return.

  • Customers may be asked to provide their bank account or another mutually agreed refund method to receive an approved refund.

3. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7–14 business days, depending on the refund method and payment provider.

Original delivery charges and return shipping costs will be handled in accordance with applicable consumer protection laws and the reason for the return.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or a video showing the problem, if available.

We will review your request and offer an appropriate solution, such as a replacement, repair, or refund, as required by applicable law.

5. Non-Returnable Items

Returns may be declined for products that have been used, damaged through misuse, or returned without required accessories or packaging, where permitted by law.

This does not affect your statutory rights concerning defective, faulty, or misdescribed products.

6. How to Request a Return

To request a return, refund, or replacement:

  1. Contact our customer support team using the contact details provided on our website.

  2. Share your order number and the reason for your request.

  3. Follow the return instructions provided by our team.

  4. Once the product is received and inspected, we will inform you of the next steps.

Please do not send products back before receiving return instructions.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped or delivered, the return policy above will apply, subject to applicable law.

If you refuse delivery of a COD order, this may be recorded as a failed delivery or refused shipment. This does not remove any rights you may have under applicable consumer protection laws.

8. UAE and Saudi Arabia Customers

This policy applies to orders delivered within the UAE and KSA. Where local consumer protection laws provide additional or stronger rights, those laws will prevail over this policy.

9. Contact Us

For return, refund, or replacement inquiries, please contact our customer support team through the contact information listed on our website.

HLTH Band 1.0 – Your satisfaction matters to us.