Shipping policy

At HLTH Band 1.0, we aim to deliver your orders safely and efficiently. We offer delivery to eligible locations in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA), with Cash on Delivery (COD) available for eligible orders.

1. Delivery Locations

We currently accept orders for delivery to eligible addresses within:

  • United Arab Emirates (UAE)

  • Kingdom of Saudi Arabia (KSA)

Delivery availability may vary depending on your city, area, and courier coverage.

2. Order Processing Time

Orders are generally processed within 1–2 business days after placement and confirmation.

Our team may contact you by phone or WhatsApp to confirm your order, phone number, and delivery address before dispatch.

Orders placed on weekends or public holidays may take longer to process.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

  • UAE: 2–5 business days

  • Saudi Arabia (KSA): 3–7 business days

These timeframes are estimates and may vary depending on the delivery location, courier availability, public holidays, customs procedures where applicable, or unexpected logistical delays.

4. Shipping Fees

Shipping fees, if applicable, will be displayed during checkout or communicated before your order is confirmed.

If free shipping is offered as part of a promotion, the applicable terms will be communicated at the time of purchase.

No undisclosed shipping charges should be added to your confirmed order.

5. Cash on Delivery (COD)

We offer Cash on Delivery for eligible orders in the UAE and KSA.

  • Pay for your order when it arrives.

  • Please prepare the exact order amount where possible.

  • Make sure your phone number is correct and reachable.

  • Ensure someone is available at the delivery address to receive the package and complete payment.

COD availability may depend on your delivery location and courier service.

6. Accurate Delivery Information

To avoid delays, please provide your full name, active phone number, complete delivery address, city, and any useful location details or map pin.

If our team contacts you to confirm your order, please respond promptly so we can arrange dispatch.

HLTH Band 1.0 is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

7. Order Tracking

If tracking is available for your shipment, we will provide the tracking details through the contact information supplied with your order.

You may also contact our customer support team for updates about your delivery.

8. Delayed or Failed Deliveries

Although we work with delivery partners to deliver orders on time, delays may occur due to weather, public holidays, courier issues, customs procedures, or other circumstances beyond our reasonable control.

If a delivery attempt fails because the recipient is unavailable or the address is incorrect, the courier may arrange another delivery attempt or return the parcel to us.

Please contact our support team if your order has not arrived within the estimated delivery window.

9. Damaged or Incorrect Shipments

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Include your order number and, if available, clear photos or a video showing the issue. We will review your request and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Changes and Cancellations

If you need to change your delivery address or cancel an order, contact our customer support team as soon as possible.

Changes may not be possible after an order has been dispatched. Any cancellation, return, or refund will be handled according to our applicable policies and legal obligations.

11. Contact Us

For shipping questions, delivery updates, or assistance with an order, please contact:

HLTH Band 1.0
Email: [Insert your customer support email]
WhatsApp: [Insert your business WhatsApp number]

We appreciate your trust in HLTH Band 1.0 and thank you for shopping with us.